Privacy Policy

Welcome to A7 Cab Service ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cab booking services, visit our website, or interact with our mobile application. Please read this privacy policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information

• Account Information: Full name, email address, phone number, date of birth, and profile photo when you create an account
• Location Data: Real-time GPS location, pickup and drop-off addresses, frequently visited locations
• Trip Information: Ride history, routes taken, trip duration, fare details, driver ratings and feedback
• Payment Information: Credit/debit card details, digital wallet information, billing addresses, and transaction history
• Identity Verification: Government-issued ID, driving license (for driver partners), and emergency contact information

2. How We Use Your Information

• Service Delivery: Match passengers with nearby drivers, calculate fares, process payments, and provide route optimization
• Safety & Security: Verify driver and passenger identities, monitor trips for safety, investigate incidents, and maintain security protocols
• Customer Support: Respond to inquiries, resolve disputes, provide technical assistance, and handle complaints
• Service Improvement: Analyze usage patterns, optimize routes and pricing, develop new features, and enhance user experience
• Marketing Communications: Send promotional offers, service updates, loyalty program benefits (with your consent)
• Legal Compliance: Meet regulatory requirements, respond to legal requests, prevent fraud, and ensure tax compliance
• Business Operations: Manage driver partnerships, conduct performance analytics, and maintain service quality standards

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

• Driver Partners: Name, pickup location, destination, and contact details for trip coordination
• Payment Processors: Billing information for secure payment processing (Stripe, PayPal, local payment gateways)
• Mapping Services: Location data for navigation and route optimization (Google Maps, HERE Technologies)
• Cloud Services: Data hosting and storage providers with strict data protection agreements

Legal and Safety Requirements

• Law enforcement agencies when required by valid legal process
• Emergency services during safety incidents or medical emergencies
• Insurance companies for accident claims and coverage verification
• Regulatory authorities for transportation compliance and licensing

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with equivalent privacy protections.

3. Data Retention

We retain your information for the following periods:

• Active Accounts: Information is retained while your account remains active
• Trip Records: Maintained for 7 years for legal, tax, and insurance purposes
• Payment Information: Transaction records kept for 3 years or as required by financial regulations
• Support Communications: Customer service records retained for 2 years for quality improvement
• Marketing Data: Deleted within 30 days of opt-out or account closure

4. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we discover we have collected information from a child under 18, we will promptly delete such information. Parents or guardians who believe we have collected their child's information should contact us immediately.

5. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website and mobile application
• Notify users of material changes through email or in-app notifications
• Provide a 30-day notice period before significant changes take effect
• Update the "Last Modified" date at the top of this policy